With our ‘Accelerated Learning Solution‘, this course will guide your field technician through all stages of a positive customer experience, from the initial phone call to the follow-up satisfaction survey.
Module 1
- Making the courtesy pre-call
- Arriving at customer’s home
Module 2
- Making a great impression
- Establishing a relationship
Module 3
- Understanding the task
- Handling an upset customer
Module 4
- Completing the work task
- Leaving a great impression
Final Exam